Back to the Cognex 4000 Web Page
Tel: +6012 7544944
When contacting us for repair or replacement of your existing Cognex vision
board, please provide these details of your board:
1. Model no: VPM-4xxx-xxx / VME-4xxx-xxx
Frequently Asked Questions and Answers
Do you need a purchase order (
you need to evaluate our faulty Cognex card prior to giving us a repair
is your repair success rate? What happens if
not able to repair the Cognex card that we have sent
Answer: We have a 100%
repair success rate. If your Cognex vision card is not physically damaged, we
will definitely get it repaired. If we face an unlikely situation of not
getting your board repaired, we will replace a similar working Cognex card at
the same repair cost or return your card without any charge.
What happens if we found the repaired / purchased Cognex card not working upon
arrival (or within the warranty period)?
Answer: We provide 1
month standard warranty for the Cognex 4000 series board repair. Inform us within
the warranty period and ship back to us for repair at no cost.
What precautions should
we take when handling / shipping a Cognex card?
Answer: All Cognex boards
should be handled with care. ESD protection is necessary while handling and
shipping. Do not touch the Cognex board without wrist or heel strap grounding.
Always store the board in an ESD bag when removed from your machine. When you
ship out the Cognex card for repair, make sure to use foam or bubble bags for
Would there be any customs tax on shipment to and back from your repair
Answer: There is no
import/export tax for properly documented shipment. For international
customers, kindly request for shipping instructions from us. We will be
happy to help you out.
Question: Is it wise to send the Cognex card for repair or go for the 1-to-1 exchange option?
Answer: Sending you Cognex card for repair costs lower but you have a longer lead-time. If your requirement is urgent, you may opt to purchase or go for the 1-to-1 exchange option.
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